Refund policy

1- Eligibility

You have a 14-day return policy, which means you have only 14 days right of cancellation on ordered products, calculated from the day on which they are received.

We want you to be thrilled with your purchase , But if you choose to cancel a purchase :

  • To be eligible for an exchange or refund, the product must be in the same undamaged condition as received “its original packaging “, unworn or unwashed with the original ticket attached.
    Please Note: All orders are eligible for only ONE post purchase action (exchange OR return)
  • You’ll also need the receipt or proof of purchase “ order number “
  • As packaging represents a significant portion of the product’s value, The customer is liable for ensuring that the return goods are packaged suitably, If product returned without its packaging , or  damaged there is penalty for 1.5% of the value of the product. Thus, you are encouraged to save the packaging until you are certain that you wish to keep the product.

2- Return and Exchange Procedure:
To start the return or exchange process, please contact our customer service team at

Instagram: https://www.instagram.com/sarahdorgham_/

Email : support@sarahdorgham.com within the specified timeframe.

Provide your order number and a brief explanation of the reason for the return or exchange.
Our team will guide you through the return shipping process and provide further instructions

Please Note: that returns will be picked it up by a courier from your doorstep. 

3-Fees:
A return or exchange fee will be applicable for all transactions.
This fee covers processing and handling costs associated with the return or exchange process.

4-Refund Process:

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved,Refunds will be issued in the original form of payment within 7-10 business days.

Please note that shipping and handling fees are non-refundable.

Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at support@sarahdorgham.com